Difference between revisions of "SupraNet Technical Support"
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− | + | __NOTOC__ | |
+ | |||
+ | <!---- FIRST TABLE (purple background -----> | ||
+ | {| style="border-spacing:8px; margin:-8px -8px; width:100%" | ||
+ | |class="MainPageBG" style="width:100%; border:1px solid #ddcef2; background:#faf5ff; vertical-align:top; color:#000;"| | ||
+ | {|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#faf5ff; color:#000" | ||
+ | ! <h2 style="margin:0; background:#ddcef2; font-size:120%; font-weight:bold; border:1px solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em;">General Information</h2> | ||
+ | |- | ||
+ | |style="color:#000;"| | ||
This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you. | This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you. | ||
+ | |- | ||
+ | |} | ||
+ | |} | ||
+ | <!---- FIRST COLUMN (green background) -----> | ||
+ | {|style="border-spacing:8px; margin:0px -8px;" | ||
+ | |class="MainPageBG" style="width:35%; border:1px solid #cef2e0; background:#f5fffa; vertical-align:top; color:#000;"| | ||
+ | {|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5fffa;" | ||
+ | ! <h2 style="margin:0; background:#cef2e0; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">E-Mail</h2> | ||
+ | |- | ||
+ | |style="color:#000;"| | ||
====Email Client Setup==== | ====Email Client Setup==== | ||
+ | * [[General Email Settings]] | ||
+ | |||
+ | =====Android===== | ||
+ | * [[Android E-mail]] | ||
+ | |||
+ | =====Apple===== | ||
+ | * [[Apple Mail(iPhone/iPod/iPad)]] | ||
+ | |||
+ | =====Google===== | ||
+ | * [[Gmail]] | ||
+ | |||
+ | =====Windows===== | ||
+ | * [[Windows Mail|Microsoft Windows Mail (Vista)]] | ||
+ | * [[Microsoft Outlook 2003]] | ||
+ | * [[Microsoft Outlook 2007]] | ||
+ | * [[Microsoft Outlook 2010]] | ||
+ | * [[Microsoft Outlook 2016]] | ||
+ | * [[Mozilla Thunderbird]] | ||
+ | |||
+ | ====Email Account Administration==== | ||
+ | * [[Email Accounts|Accounts]] | ||
+ | * [[Email Aliases|Aliases]] | ||
+ | * [[Email Groups|Groups]] | ||
+ | * [[Email Failed Addresses|Failed Addresses]] | ||
+ | |||
+ | ====Vacation Messages==== | ||
+ | * [[Vacation Autoreply]] | ||
+ | |||
+ | ====Password Change==== | ||
+ | * [[Webmail Password Change]] | ||
+ | |- | ||
+ | |} | ||
+ | |||
+ | <!---- SECOND COLUMN (yellow background) -----> | ||
+ | |class="MainPageBG" style="width:30%; border:1px solid #e4e4ae; background:#fdfdfd; vertical-align:top"| | ||
+ | {| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#fdfdfd;" | ||
+ | ! <h2 style="margin:0; background:#ffffc4; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Misc</h2> | ||
+ | |- | ||
+ | |style="color:#000;"| | ||
+ | |||
+ | ====General==== | ||
+ | * [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues | ||
+ | * [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'') | ||
+ | |||
+ | |||
+ | =====Uploading Files===== | ||
+ | |||
+ | '''Note: SupraNet only supports SFTP (don't use FTP)''' | ||
+ | |||
+ | * Windows FTP: | ||
+ | ** [[Web Hosting#FileZilla|FileZilla]] | ||
+ | ** [[Web Hosting#WinSCP|WinSCP]] | ||
+ | |||
+ | |||
+ | |||
+ | * OSX FTP: | ||
+ | ** [[Web Hosting#Cyberduck|Cyberduck]] | ||
+ | ** [[Web Hosting#FileZilla|FileZilla]] | ||
+ | |||
+ | |||
+ | * Linux FTP: | ||
+ | ** [[Web Hosting#FileZilla|FileZilla]] | ||
+ | |||
+ | |||
+ | |- | ||
+ | |} | ||
+ | |||
+ | |||
− | + | <!---- THIRD COLUMN (blue background) -----> | |
− | + | |class="MainPageBG" style="width:35%; border:1px solid #cedff2; background:#f5faff; vertical-align:top"| | |
− | + | {| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5faff;" | |
+ | ! <h2 style="margin:0; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Spam</h2> | ||
+ | |- | ||
+ | |style="color:#000;"| | ||
− | ==== | + | ====Fighting Spam==== |
+ | * [[Greylisting|Greylisting]] - Greylisting is a server-side spam filtering technique. | ||
+ | * [[SupraNet Mailguard|Mailguard]] - Mailguard is the Customer frontend for spam filtering and rescuing. | ||
+ | ====Reporting Spam Headers==== | ||
+ | * [[Reporting Spam Headers - Microsoft Outlook 2003|Microsoft Outlook 2003]] | ||
+ | * [[Reporting Spam Headers - Microsoft Outlook 2007|Microsoft Outlook 2007]] | ||
+ | * [[Reporting Spam Headers - Microsoft Outlook 2010|Microsoft Outlook 2010]] | ||
+ | * [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]] | ||
+ | * [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]] | ||
+ | |- | ||
+ | |} | ||
− | + | |} |
Latest revision as of 12:42, 18 February 2022
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