Difference between revisions of "FAQ"
Wiki admin (Talk | contribs) (→Dial Up) |
(→What is the name of the mail server/POP3/SMTP server?) |
||
(11 intermediate revisions by 3 users not shown) | |||
Line 2: | Line 2: | ||
===Where can I find your DNS servers?=== | ===Where can I find your DNS servers?=== | ||
− | + | * Recursive / private servers for our connectivity customers to do DNS lookups: | |
+ | ** 66.170.14.11 | ||
+ | ** 66.170.14.12 | ||
− | |||
− | + | * Authoritative / public servers for domain name hosting: | |
− | * | + | ** DNS1.SUPRANET.NET |
− | * | + | ** DNS2.SUPRANET.NET |
+ | ** DNS3.SUPRANET.NET | ||
+ | |||
− | + | If you are configuring a system to do DNS queries, use the private / recursive DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public / authoritative servers. | |
− | + | ||
− | + | SupraNet's private DNS servers will not answer queries from systems outside our network. | |
− | + | ||
==Email and Spam== | ==Email and Spam== | ||
===What is the name of the mail server/POP3/SMTP server?=== | ===What is the name of the mail server/POP3/SMTP server?=== | ||
− | + | 99% of our client's will be using '''mailbox.supranet.net''' as the mail server. If you are getting any errors in regards to using the server please contact [mailto:support@supranet.net] for assistance. | |
− | + | ||
===Is web-based email available?=== | ===Is web-based email available?=== | ||
Line 34: | Line 35: | ||
===I accidentally marked a valid message as spam in MailGuard. Can I get it back?=== | ===I accidentally marked a valid message as spam in MailGuard. Can I get it back?=== | ||
− | + | Yes! See the [[SupraNet Mailguard]] page. | |
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | SupraNet | + | |
− | + | ||
− | + | ||
==General== | ==General== | ||
− | ===What are SupraNet's | + | ===What are SupraNet's hours?=== |
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | + | ||
+ | {| class="wikitable" | ||
+ | ! Sales !! | ||
+ | |- | ||
+ | | Monday || 8:00 a.m. - 5:00 p.m. | ||
+ | |- | ||
+ | | Tuesday || 8:00 a.m. - 5:00 p.m. | ||
+ | |- | ||
+ | | Wednesday || 8:00 a.m. - 5:00 p.m. | ||
+ | |- | ||
+ | | Thursday || 8:00 a.m. - 5:00 p.m. | ||
+ | |- | ||
+ | | Friday || 8:00 a.m. - 5:00 p.m. | ||
+ | |- | ||
+ | |} | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | = | + | {| class="wikitable" |
− | + | ! Support !! | |
+ | |- | ||
+ | | Monday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Tuesday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Wednesday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Thursday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Friday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Saturday || 9:00 a.m. - 4:00 p.m. | ||
+ | |- | ||
+ | | Sunday || Closed | ||
+ | |- | ||
+ | |} | ||
− | |||
− | |||
− | + | {| class="wikitable" | |
+ | ! Data Center !! | ||
+ | |- | ||
+ | | Monday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Tuesday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Wednesday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Thursday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Friday || 7:00 a.m. - 6:00 p.m. | ||
+ | |- | ||
+ | | Saturday || 9:00 a.m. - 4:00 p.m. | ||
+ | |- | ||
+ | | Sunday || Closed | ||
+ | |- | ||
+ | |} | ||
− | + | ''Technicians are on call 24x7, 365 days per year. Data Center is also available outside of normal hours.'' |
Latest revision as of 12:21, 11 July 2017
Contents
- 1 DNS
- 2 Email and Spam
- 2.1 What is the name of the mail server/POP3/SMTP server?
- 2.2 Is web-based email available?
- 2.3 Why can I receive mail, but not send?
- 2.4 What is the maximum attachment size I can receive?
- 2.5 What is the maximum attachment size I can send?
- 2.6 I accidentally marked a valid message as spam in MailGuard. Can I get it back?
- 3 General
DNS
Where can I find your DNS servers?
- Recursive / private servers for our connectivity customers to do DNS lookups:
- 66.170.14.11
- 66.170.14.12
- Authoritative / public servers for domain name hosting:
- DNS1.SUPRANET.NET
- DNS2.SUPRANET.NET
- DNS3.SUPRANET.NET
If you are configuring a system to do DNS queries, use the private / recursive DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public / authoritative servers.
SupraNet's private DNS servers will not answer queries from systems outside our network.
Email and Spam
What is the name of the mail server/POP3/SMTP server?
99% of our client's will be using mailbox.supranet.net as the mail server. If you are getting any errors in regards to using the server please contact [1] for assistance.
Is web-based email available?
Yes. Web-based email is available at https://mail.supranet.net.
Why can I receive mail, but not send?
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.
What is the maximum attachment size I can receive?
SupraNet mail servers have a maximum limit of 100MB for incoming messages.
What is the maximum attachment size I can send?
There is a maximum attachment size of 15MB for outgoing messages.
I accidentally marked a valid message as spam in MailGuard. Can I get it back?
Yes! See the SupraNet Mailguard page.
General
What are SupraNet's hours?
Sales | |
---|---|
Monday | 8:00 a.m. - 5:00 p.m. |
Tuesday | 8:00 a.m. - 5:00 p.m. |
Wednesday | 8:00 a.m. - 5:00 p.m. |
Thursday | 8:00 a.m. - 5:00 p.m. |
Friday | 8:00 a.m. - 5:00 p.m. |
Support | |
---|---|
Monday | 7:00 a.m. - 6:00 p.m. |
Tuesday | 7:00 a.m. - 6:00 p.m. |
Wednesday | 7:00 a.m. - 6:00 p.m. |
Thursday | 7:00 a.m. - 6:00 p.m. |
Friday | 7:00 a.m. - 6:00 p.m. |
Saturday | 9:00 a.m. - 4:00 p.m. |
Sunday | Closed |
Data Center | |
---|---|
Monday | 7:00 a.m. - 6:00 p.m. |
Tuesday | 7:00 a.m. - 6:00 p.m. |
Wednesday | 7:00 a.m. - 6:00 p.m. |
Thursday | 7:00 a.m. - 6:00 p.m. |
Friday | 7:00 a.m. - 6:00 p.m. |
Saturday | 9:00 a.m. - 4:00 p.m. |
Sunday | Closed |
Technicians are on call 24x7, 365 days per year. Data Center is also available outside of normal hours.