FAQ
Frequently Asked Questions
Contents
- 1 Why is my Enterprise Backup usage so large?
- 2 I've run out of Terminal Services sessions on my server. How can I get in?
- 3 What are SupraNet's office hours?
- 4 What number should I use for dial-up Internet access?
- 5 What is the name of the mail server/POP3/SMTP server?
- 6 Is web-based email available?
- 7 Why can I receive mail, but not send?
- 8 Where can I find your DNS servers?
- 9 What is the name of the USENET news server?
- 10 Why don't my username and password work?
Why is my Enterprise Backup usage so large?
SupraNet's Enterprise Backup system makes a complete backup of your files every day. However, only files that have been changed are actually written to the disk. The rest are saved as links to existing files, creating a full backup of your system without wasting space. For example, if yesterday's backup is 850MB and a 5MB file is changed, your backup for today will be 5MB.
Because of this, our system can make for very frugal disk space use. However, if you have large files that change daily, copies of these files are backed up every day. These multiple copies can consume large amounts of disk space.
I've run out of Terminal Services sessions on my server. How can I get in?
Even if you've reached the maximum number of allowed sessions on your server, it may still be possible to log in to remove stale sessions. If your server is running Windows 2003 Server or greater, you have the ability to attach to the console using a command line switch.
mstsc /v:your.server.com /console
If someone is already logged in at the console, you will be given the option to end the session.
What are SupraNet's office hours?
SupraNet sales
| Monday | 8:00am - 6:00pm |
| Tuesday | 8:00am - 6:00pm |
| Wednesday | 8:00am - 6:00pm |
| Thursday | 8:00am - 6:00pm |
| Friday | 8:00am - 6:00pm |
SupraNet technical support
| Sunday | 9:00am - 12:00am |
| Monday | 7:00am - 12:00am |
| Tuesday | 7:00am - 12:00am |
| Wednesday | 7:00am - 12:00am |
| Thursday | 7:00am - 12:00am |
| Friday | 7:00am - 6:00pm |
| Saturday | 9:00am - 6:00pm |
What number should I use for dial-up Internet access?
You may use either of the following:
- (608)661-8410
- (608)227-1012
What is the name of the mail server/POP3/SMTP server?
There are multiple mail servers. Recently set up mail accounts will be mail.yourdomain.com, other accounts will be mail.supranet.net.
Is web-based email available?
Yes. Web-based email is available at https://mail.supranet.net.
Why can I receive mail, but not send?
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.
Where can I find your DNS servers?
SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting.
Private DNS Servers:
- 66.170.1.10
- 66.170.1.19
Public DNS Servers:
- dns1.supranet.net
- dns2.supranet.net
What is the name of the USENET news server?
Our USENET news server can be found at [1].
Why don't my username and password work?
All our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock on.
