Difference between revisions of "SupraNet Technical Support"
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This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you. | This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you. | ||
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− | <!---- FIRST COLUMN (green background -----> | + | <!---- FIRST COLUMN (green background) -----> |
{|style="border-spacing:8px; margin:0px -8px;" | {|style="border-spacing:8px; margin:0px -8px;" | ||
− | |class="MainPageBG" style="width: | + | |class="MainPageBG" style="width:35%; border:1px solid #cef2e0; background:#f5fffa; vertical-align:top; color:#000;"| |
{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5fffa;" | {|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5fffa;" | ||
! <h2 style="margin:0; background:#cef2e0; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">E-Mail</h2> | ! <h2 style="margin:0; background:#cef2e0; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">E-Mail</h2> | ||
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====Email Client Setup==== | ====Email Client Setup==== | ||
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* [[General Email Settings]] | * [[General Email Settings]] | ||
− | * [[ | + | |
− | * [[ | + | =====Android===== |
− | * [[ | + | * [[Android E-mail]] |
+ | |||
+ | =====Apple===== | ||
+ | * [[Apple Mail(iPhone/iPod/iPad)]] | ||
+ | |||
+ | =====Google===== | ||
+ | * [[Gmail]] | ||
+ | |||
+ | =====Windows===== | ||
* [[Windows Mail|Microsoft Windows Mail (Vista)]] | * [[Windows Mail|Microsoft Windows Mail (Vista)]] | ||
+ | * [[Microsoft Outlook 2003]] | ||
+ | * [[Microsoft Outlook 2007]] | ||
+ | * [[Microsoft Outlook 2010]] | ||
+ | * [[Microsoft Outlook 2016]] | ||
* [[Mozilla Thunderbird]] | * [[Mozilla Thunderbird]] | ||
+ | |||
====Email Account Administration==== | ====Email Account Administration==== | ||
* [[Email Accounts|Accounts]] | * [[Email Accounts|Accounts]] | ||
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* [[Email Groups|Groups]] | * [[Email Groups|Groups]] | ||
* [[Email Failed Addresses|Failed Addresses]] | * [[Email Failed Addresses|Failed Addresses]] | ||
+ | |||
+ | ====Vacation Messages==== | ||
+ | * [[Vacation Autoreply]] | ||
+ | |||
+ | ====Password Change==== | ||
+ | * [[Webmail Password Change]] | ||
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− | <!---- SECOND COLUMN (blue background -----> | + | <!---- SECOND COLUMN (yellow background) -----> |
− | |class="MainPageBG" style="width: | + | |class="MainPageBG" style="width:30%; border:1px solid #e4e4ae; background:#fdfdfd; vertical-align:top"| |
+ | {| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#fdfdfd;" | ||
+ | ! <h2 style="margin:0; background:#ffffc4; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Misc</h2> | ||
+ | |- | ||
+ | |style="color:#000;"| | ||
+ | |||
+ | ====General==== | ||
+ | * [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues | ||
+ | * [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'') | ||
+ | |||
+ | |||
+ | =====Uploading Files===== | ||
+ | |||
+ | '''Note: SupraNet only supports SFTP (don't use FTP)''' | ||
+ | |||
+ | * Windows FTP: | ||
+ | ** [[Web Hosting#FileZilla|FileZilla]] | ||
+ | ** [[Web Hosting#WinSCP|WinSCP]] | ||
+ | |||
+ | |||
+ | |||
+ | * OSX FTP: | ||
+ | ** [[Web Hosting#Cyberduck|Cyberduck]] | ||
+ | ** [[Web Hosting#FileZilla|FileZilla]] | ||
+ | |||
+ | |||
+ | * Linux FTP: | ||
+ | ** [[Web Hosting#FileZilla|FileZilla]] | ||
+ | |||
+ | |||
+ | |- | ||
+ | |} | ||
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+ | |class="MainPageBG" style="width:35%; border:1px solid #cedff2; background:#f5faff; vertical-align:top"| | ||
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5faff;" | {| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5faff;" | ||
! <h2 style="margin:0; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Spam</h2> | ! <h2 style="margin:0; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Spam</h2> | ||
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− | |style="color:#000;"| | + | |style="color:#000;"| |
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====Fighting Spam==== | ====Fighting Spam==== | ||
* [[Greylisting|Greylisting]] - Greylisting is a server-side spam filtering technique. | * [[Greylisting|Greylisting]] - Greylisting is a server-side spam filtering technique. | ||
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====Reporting Spam Headers==== | ====Reporting Spam Headers==== | ||
* [[Reporting Spam Headers - Microsoft Outlook 2003|Microsoft Outlook 2003]] | * [[Reporting Spam Headers - Microsoft Outlook 2003|Microsoft Outlook 2003]] | ||
− | * [[Reporting Spam Headers - Microsoft Outlook | + | * [[Reporting Spam Headers - Microsoft Outlook 2007|Microsoft Outlook 2007]] |
+ | * [[Reporting Spam Headers - Microsoft Outlook 2010|Microsoft Outlook 2010]] | ||
* [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]] | * [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]] | ||
* [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]] | * [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]] | ||
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Latest revision as of 12:42, 18 February 2022
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