Web Hosting

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FTP Clients

FTP (File Transfer Protocol) is required to upload and download content from our shared web hosting services.

SupraNet requires encrypted FTP connections on our shared webhosting servers for greater security.

Most FTP software has an option to connect via FTPS (a.k.a. FTP-ES, FTP-SSL, or FTP Secure). Instructions on how to connect via FTPS in several common FTP applications can be found below.

FileZilla

FileZilla is a free FTP client for Windows, Mac OS X, and Linux that can be downloaded from http://filezilla-project.org/

  • Open the Site Manager (top left icon)
  • Host: your website's name, such as www.yourdomain.com
  • Port: 21
  • Protocol: FTP - File Transfer Protocol
  • Encryption: Require explicit FTP over TLS
  • Logon Type: Normal
  • User: your username
  • Password: your password

TLS-Filezilla-1.png

  • Your client will show the certificate to you to validate. It should look similar to below. You can choose Always trust certificate to not see this again

TLS-Filezilla-2.png


WinSCP

WinSCP is a free FTP program for Windows. It can be downloaded here.

  • Host name: your website's name, such as www.yourdomain.com
  • Port number: 21
  • username: your username
  • password: your password
  • Protocol: FTP, set the option to TLS Explicit encryption

Tls-winscp-1.png


  • Your client may give a warning. If so, choose Yes

WinSCP-cert-warning-tls.png

WS_FTP

WS_FTP is a FTP client for Windows that has a free version and a commercial version. The free version can be downloaded from http://www.wsftple.com

Below are the steps required to securely connect with WS_FTP.

Click the Connections dropdown and choose Site Manager

WSFTP Connections.png

Choose the SupraNet related site in the Site Manager and click Edit...

WSFTP SiteManager.png

Your Host Info settings may look similar to this:

WSFTP Host.png

Select the Advanced section and match up the following settings

WSFTP Advanced.png

Select the SSL section and match up the following settings

WSFTP SSL.png

Click OK and try to connect. If a certificate error appears as below simply choose the Trust this certificate option and click OK.

WSFTP Cert.png

Cyberduck

Cyberduck is a free FTP client for OS X and Windows that can be downloaded from http://cyberduck.ch/ or the Mac App Store.

  • Protocol: FTP-SSL (Explicit AUTH TLS)
  • Server: your website's name, such as www.yourdomain.com
  • Port number: 21
  • username: your username
  • password: your password

Tls-cyberduck-1.png

  • Cyberduck may warn you that the certificate is invalid. Click Continue.

Tls-cyberduck-2.png

Dreamweaver

Very old versions of Dreamweaver may not support FTP. You may try updating your version or using a different service.

  • Server Name: Your website's name, such as my-website.com
  • Connect using: FTP over SSL/TLS (Explicit encryption)
  • Port number: 21
  • username: your username
  • password: your password
  • Web URL: Your website's domain, such as 'http://www.supranet.net/'

(More options)

  • Use Passive FTP should be checked.
  • User FTP performance optimization should be checked.
  • All other options should be unchecked.

Tls-DreamWeaver.png