FAQ
Contents
- 1 DNS
- 2 Email and Spam
- 2.1 What is the name of the mail server/POP3/SMTP server?
- 2.2 Is web-based email available?
- 2.3 Why can I receive mail, but not send?
- 2.4 What is the maximum attachment size I can receive?
- 2.5 What is the maximum attachment size I can send?
- 2.6 I accidentally marked a valid message as spam in MailGuard. Can I get it back?
- 3 General
DNS
Where can I find your DNS servers?
- Recursive / private servers for our connectivity customers to do DNS lookups:
- 66.170.14.11
- 66.170.14.12
- Authoritative / public servers for domain name hosting:
- DNS1.SUPRANET.NET
- DNS2.SUPRANET.NET
- DNS3.SUPRANET.NET
If you are configuring a system to do DNS queries, use the private / recursive DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public / authoritative servers.
SupraNet's private DNS servers will not answer queries from systems outside our network.
Email and Spam
What is the name of the mail server/POP3/SMTP server?
99% of our client's will be using mailbox.supranet.net as the mail server. If you are getting any errors in regards to using the server please contact [1] for assistance.
Is web-based email available?
Yes. Web-based email is available at https://mail.supranet.net.
Why can I receive mail, but not send?
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.
What is the maximum attachment size I can receive?
SupraNet mail servers have a maximum limit of 100MB for incoming messages.
What is the maximum attachment size I can send?
There is a maximum attachment size of 15MB for outgoing messages.
I accidentally marked a valid message as spam in MailGuard. Can I get it back?
Yes! See the SupraNet Mailguard page.
General
What are SupraNet's hours?
| Sales | |
|---|---|
| Monday | 8:00 a.m. - 5:00 p.m. |
| Tuesday | 8:00 a.m. - 5:00 p.m. |
| Wednesday | 8:00 a.m. - 5:00 p.m. |
| Thursday | 8:00 a.m. - 5:00 p.m. |
| Friday | 8:00 a.m. - 5:00 p.m. |
| Support | |
|---|---|
| Monday | 7:00 a.m. - 6:00 p.m. |
| Tuesday | 7:00 a.m. - 6:00 p.m. |
| Wednesday | 7:00 a.m. - 6:00 p.m. |
| Thursday | 7:00 a.m. - 6:00 p.m. |
| Friday | 7:00 a.m. - 6:00 p.m. |
| Saturday | 9:00 a.m. - 4:00 p.m. |
| Sunday | Closed |
| Data Center | |
|---|---|
| Monday | 7:00 a.m. - 6:00 p.m. |
| Tuesday | 7:00 a.m. - 6:00 p.m. |
| Wednesday | 7:00 a.m. - 6:00 p.m. |
| Thursday | 7:00 a.m. - 6:00 p.m. |
| Friday | 7:00 a.m. - 6:00 p.m. |
| Saturday | 9:00 a.m. - 4:00 p.m. |
| Sunday | Closed |
Technicians are on call 24x7, 365 days per year. Data Center is also available outside of normal hours.
