Web Hosting
FTP Clients
FTP (File Transfer Protocol) is required to upload and download content from our shared web hosting services.
As of March 2013, SupraNet requires encrypted FTP connections on our shared webhosting servers for greater security.
Plain FTP does not encrypt usernames and passwords before sending them. This is a security risk.
Most FTP software has an option to connect via FTPS (a.k.a. FTP-ES, FTP-SSL, or FTP Secure). Instructions on how to connect via FTPS in several common FTP applications can be found below.
FileZilla
FileZilla is a free FTP client for Windows, Mac OS X, and Linux that can be downloaded from http://filezilla-project.org/
- Open the Site Manager (top left icon)
- Host: your website's name, such as www.yourdomain.com
- Port: 21
- Protocol: FTP - File Transfer Protocol
- Encryption: Require explicit FTP over TLS
- Logon Type: Normal
- User: your username
- Password: your password
- Your client will show the certificate to you to validate. It should look similar to below. You can choose Always trust certificate to not see this again
WinSCP
WinSCP is a free FTP program for Windows. It can be downloaded here.
- Host name: your website's name, such as www.yourdomain.com
- Port number: 21
- username: your username
- password: your password
- Protocol: FTP, set the option to TLS Explicit encryption
- Your client may give a warning. If so, choose Yes
WS_FTP
WS_FTP is a FTP client for Windows that has a free version and a commercial version. The free version can be downloaded from http://www.wsftple.com
Below are the steps required to securely connect with WS_FTP.
Click the Connections dropdown and choose Site Manager
Choose the SupraNet related site in the Site Manager and click Edit...
Your Host Info settings may look similar to this:
Select the Advanced section and match up the following settings
Select the SSL section and match up the following settings
Click OK and try to connect. If a certificate error appears as below simply choose the Trust this certificate option and click OK.
Cyberduck
Cyberduck is a free FTP client for OS X and Windows that can be downloaded from http://cyberduck.ch/ or the Mac App Store.
- Protocol: FTP-SSL (Explicit AUTH TLS)
- Server: your website's name, such as www.yourdomain.com
- Port number: 21
- username: your username
- password: your password
- Cyberduck may warn you that the certificate is invalid. Click Continue.
Dreamweaver
Only recent versions of Dreamweaver properly support secure FTP. If your site options do not match the following, then you may need to upgrade your copy of Dreamweaver. An alternative is to use one of the other programs listed above for transferring the files.
- Server Name: Your website's name, such as my-website.com
- Connect using: FTP over SSL/TLS (Explicit encryption)
- Port number: 21
- username: your username
- password: your password
- Web URL: Your website's domain, such as 'http://www.supranet.net'
(More options)
- Use Passive FTP should be checked.
- User FTP performance optimization should be checked.
- All other options should be unchecked.