Difference between revisions of "Troubleshooting"

Latest revision as of 09:39, 26 September 2013

To properly troubleshoot any internet connectivity issues, we will require the output of a ping, traceroute and ipconfig/ifconfig. All of these commands require you to be in a command prompt/terminal/shell.

• Windows
  • Windows 8
    • Search icon. In the Search box type cmd
  • Windows 7
    • Start button. In the Search box type cmd
  • Windows XP
    • Start-> Run. Type cmd

• Mac
  • Applications-> Utilities -> Terminal

IP Configuration

• Windows
  • ipconfig /all

• Mac, Linux
  • ifconfig

Ping

• Windows, Mac, Linux:
  • ping google.com
  • ping 4.2.2.2

Traceroute

• Windows
  • tracert google.com
  • tracert 4.2.2.2

• Mac, Linux
  • traceroute google.com
  • traceroute 4.2.2.2