Difference between revisions of "SupraNet Technical Support"

This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at support@supranet.net and we'll be happy to help you.

Email Client Setup

• General Email Settings

Android

• Android E-mail
• Android K9Mail Recommended

Apple

• Apple iOS 6 (iPhone/iPod/iPad)
• Apple Mail in Mac OS X 10.4
• Apple Mail in Mac OS X 10.5
• Microsoft Entourage 2004

Windows

• Microsoft Outlook 2003
• Microsoft Outlook 2007
• Microsoft Outlook 2010
• Microsoft Outlook Express 6
• Microsoft Windows Mail (Vista)
• Mozilla Thunderbird

Email Account Administration

• Accounts
• Aliases
• Groups
• Failed Addresses

Vacation Messages

• Vacation Autoreply

General

• Troubleshooting - Required steps to properly troubleshoot internet connectivity issues
• FAQ - Frequently Asked Questions (DNS servers, sales and support hours, etc)
• IPv6
• Urchin Analytics

Web Hosting

Uploading Files

• Windows FTP:
  • FileZilla
  • WinSCP
  • WSFTP

• OSX FTP:
  • Cyberduck
  • FileZilla

• Linux FTP:
  • FileZilla

Fighting Spam

• Greylisting - Greylisting is a server-side spam filtering technique.
• Mailguard - Mailguard is the Customer frontend for spam filtering and rescuing.

Reporting Spam Headers

• Microsoft Outlook 2003
• Microsoft Outlook 2007
• Microsoft Outlook 2010
• Microsoft Outlook Express 6
• Mozilla Thunderbird
• SupraNet Webmail